Payment Policy

DoggoDash™ (Australia)

Last Updated: 17 September 2025

At DoggoDash™, we make checkout simple, secure, and flexible.
We offer multiple payment options so you can choose the method that feels safest and most convenient for you.

Accepted Payment Methods

Credit & Debit Cards

We accept all major cards, including:

  • Visa
  • Mastercard
  • American Express
  • Maestro

This is a fast and secure way to complete your purchase.
When selecting Credit/Debit Card at checkout:

  1. Enter your card details (number, expiry date, CVV).
  2. Fill in your billing information as required.
  3. Confirm your payment and wait for the success screen.
  4. You will automatically receive an order confirmation email.

All card transactions are encrypted and protected by industry-standard security protocols.

Apple Pay & Google Pay

For supported devices, we offer seamless one-tap checkout via Apple Pay or Google Pay.

How it works:

  1. Select Apple Pay or Google Pay at checkout.
  2. Confirm payment with Face ID, Touch ID, or your device password.
  3. Verify the shipping and billing details pre-filled by your device.
  4. Once confirmed, you will be redirected back to our store with an order confirmation.

These options provide a quick, contactless, and secure payment experience.

Shop Pay

Shop Pay provides an accelerated checkout that securely saves your details for future purchases.

  1. Choose Shop Pay at checkout.
  2. Log in to your Shop Pay account.
  3. Confirm the purchase.

You’ll be redirected to an order confirmation screen once complete.

Shop Pay also supports carbon-neutral deliveries on eligible shipments.

PayPal

We also support PayPal for customers who prefer a dedicated online wallet.

How PayPal works:

  • Select PayPal at checkout.
  • You’ll be redirected to the PayPal site to log in.
  • Confirm your payment.
  • You will be returned to DoggoDash™ with your order completed.

Benefits of PayPal:

  • No need to share financial card details with our store
  • Fast checkout
  • PayPal’s buyer protection on eligible orders

Regional Payment Options

Some regions may see additional local payment methods based on Shopify’s availability and customer location.
Any optional payment method will be displayed automatically at checkout.

Currency

All transactions on DoggoDash.co are processed in Australian Dollars (AUD).

Prices displayed on the website include applicable taxes where required.

Security & Fraud Protection

Your security is our highest priority.

  • All transactions are encrypted using advanced SSL technology.
  • We never store full card details.
  • Our systems are continuously monitored to maintain compliance with PCI DSS standards.

If unusual or suspicious activity is detected, orders may be held temporarily until verified for your protection.

Refunds & Payment Disputes

Refunds (when approved) are always returned to the original payment method for security reasons.

For more information on return eligibility, defective items, or refund timelines, please refer to our:

👉 Refund Policy

Need Help With a Payment?

If you experience payment errors or have questions regarding charges, our support team is here to assist.

Email: support@doggodash.co
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)

We respond to all enquiries within 24 hours (Mon–Fri).
Weekend messages are answered the following Monday.